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Changes in Indiana welfare system aim to cut workload

11/30/2008 JOURNALGAZETTE.NET FORT WAYNE, IND.
Under a modernization program, Indiana’s Family and Social Services Administration introduced a call center system and Web-based applications in 2007. But welfare recipients complain of missed interviews, lost paperwork and dropped benefits. Last week, the agency announced changes to ease the burden on the system by scaling back interview requirements and application questions. Some worry the system is still overloaded and understaffed.

Original story

Labels: child welfare, Indiana's Family and Social Services Administration, phone interviews

posted by Valaree and Brea at 3:05 PM